Return & Refund Policy

Store Name: kynauf
Company Name: Nordic Recycle Solutions ApS
Last Updated: September 7, 2026

At kynauf, operated by Nordic Recycle Solutions ApS, we want our customers to have clear information about returns, exchanges, and refunds. This policy explains the conditions and procedures that apply when you wish to return a product purchased from our store.

1. 30-Day Return Policy

We offer a 30-day return period. You may request a return within 30 days from the date you receive your order.

To qualify for a return, the product must be returned in the same condition in which it was received. It must be unused, with any original tags attached, and, where applicable, in its original packaging.

You must also provide a receipt, order confirmation, or other valid proof of purchase.

2. How to Request a Return

Before returning any product, please contact our customer service team at:

Email: robypaulosky@gmail.com

Please include your order information and the reason for your return so that we can provide the appropriate return instructions.

Once your return request has been accepted, we will provide you with a return shipping label and instructions explaining how and where to send your package.

Products returned without first contacting us and obtaining return instructions may not be accepted.

3. Return Address

Accepted returns should be sent according to the return instructions provided by our customer service team.

Our registered business address is:

Nordic Recycle Solutions ApS
Syrenvej 1
6600 Vejen
Denmark

Please contact us at robypaulosky@gmail.com before sending any return.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as possible after delivery.

If your product arrives damaged or defective, or if you receive an incorrect product, please contact us promptly at robypaulosky@gmail.com.

Please provide your order details and relevant information about the issue. We will review the matter and provide an appropriate solution.

5. Exceptions and Non-Returnable Products

Certain products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants;

• Custom-made, personalized, or special-order products;

• Certain personal care products;

• Hazardous materials;

• Flammable liquids or gases;

• Gift cards.

Please contact us before returning a product if you are unsure whether it is eligible for return.

Sale items may also be subject to return restrictions where permitted by applicable law.

Nothing in this section limits any mandatory consumer rights that apply to your purchase.

6. Exchanges

If you would like a different product, size, model, or other variation, the fastest method is generally to return the original product in accordance with this policy.

Once the return has been accepted, you may place a separate order for the replacement product.

7. EU 14-Day Right of Withdrawal

For purchases covered by European Union consumer protection rules, consumers generally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason.

The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact us within the applicable withdrawal period at:

Email: robypaulosky@gmail.com

After notifying us of your decision to withdraw, please follow the return instructions provided by our customer service team.

The statutory EU right of withdrawal applies independently of our additional 30-day return policy and is subject to the conditions and exceptions provided by applicable law.

8. Refunds

Once we receive and inspect your returned product, we will notify you of the status of your refund.

If the refund is approved, it will be issued to your original payment method.

Approved refunds are normally processed within 10 business days. Your bank, payment provider, or credit card company may require additional time before the refunded amount appears in your account.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received the funds, please contact us at:

robypaulosky@gmail.com

9. Contact Information

For questions regarding returns, refunds, exchanges, damaged products, or this policy, please contact us:

Store Name: kynauf
Company Name: Nordic Recycle Solutions ApS
Email: robypaulosky@gmail.com
Phone: +44 121 496 5830
Registered Address: Syrenvej 1, 6600 Vejen, Denmark

10. Company Information

Legal Company Name: Nordic Recycle Solutions ApS
Company Type: Anpartsselskab (ApS) — Danish Private Limited Company
CVR Number: 29407789
Date of Incorporation: March 7, 2006
Registered City: Vejen
Postal Code: 6600
Country of Registration: Denmark
Registration Authority: Danish Business Authority (Erhvervsstyrelsen)
Company Register: Danish Central Business Register (CVR)