Privacy Policy

Last Updated: September 7, 2026

This Privacy Policy explains how kynauf, operated by Nordic Recycle Solutions ApS, collects, uses, stores, and discloses personal information when you visit our website, purchase products, use our services, or otherwise communicate with us.

Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our products and services to you.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.

• Order and transaction information, including products purchased, returned, exchanged, or canceled, order history, and transaction details.

• Payment information, including payment method, payment confirmation, and information required by our payment service providers to process transactions.

• Account information, such as usernames, passwords, preferences, and account settings where applicable.

• Customer service information, including information you provide when contacting us regarding an order, product, return, refund, or other inquiry.

• Device and technical information, including IP address, browser type, device information, network information, and similar technical identifiers.

• Website usage information, including information about how you browse, access, and interact with our website and services.

2. How We Collect Personal Information

We may obtain personal information:

• Directly from you when you place an order, create an account, contact us, request a return, or otherwise provide information to us.

• Automatically when you access or use our website, including through cookies and similar technologies.

• From Shopify and other service providers that assist us in operating our online store.

• From payment processors, shipping providers, marketing partners, analytics providers, and other business partners where permitted by applicable law.

3. How We Use Personal Information

We may use personal information to operate and improve our business and services, including to:

• Process and fulfill orders.

• Process payments and transactions.

• Arrange shipping and delivery.

• Handle returns, refunds, and exchanges.

• Create and manage customer accounts.

• Respond to customer inquiries and provide customer support.

• Communicate important information regarding orders and services.

• Maintain and improve our website and customer experience.

• Detect and prevent fraud, abuse, security incidents, or other unauthorized activities.

• Comply with applicable legal and regulatory obligations.

• Protect our rights, property, customers, and services.

• Provide marketing or promotional communications where permitted by applicable law.

4. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember customer preferences, understand how visitors interact with the website, improve functionality, and support analytics and advertising.

Depending on your location, you may have the ability to manage certain cookie preferences through the tools provided on our website or through your browser settings.

Disabling certain cookies may affect the functionality of some parts of our website.

5. How We Share Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our services.

This may include sharing information with:

• Shopify;

• Payment processors;

• Shipping and logistics providers;

• IT and hosting providers;

• Customer support providers;

• Analytics providers;

• Marketing and advertising service providers;

• Professional advisers and service providers;

• Government authorities or law enforcement where required by law.

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, insolvency, or other business transaction where permitted by applicable law.

6. Shopify

Our online store is powered by Shopify.

Shopify may collect and process information about your use of our store to provide its platform and related services.

Information submitted through our store may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

Certain information may be processed in countries outside your country of residence as part of providing Shopify's services and supporting our online store.

7. Marketing and Advertising

Where permitted by applicable law, we may use your information to send you information about products, services, promotions, or other commercial communications that may be relevant to you.

Where consent is required, we will obtain the appropriate consent before sending such communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism contained in the relevant communication.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related messages concerning your orders or account.

8. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control the privacy or security practices of independent third-party websites. If you visit a third-party website, we recommend reviewing its privacy policy and terms before providing personal information.

The inclusion of a third-party link does not necessarily constitute our endorsement of that third party or its services.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You should therefore take appropriate precautions when transmitting sensitive or confidential information online and protect your account credentials from unauthorized use.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors such as:

• The duration of our relationship with you;

• Order and transaction record requirements;

• Accounting and tax requirements;

• Legal and regulatory obligations;

• Fraud prevention and security requirements;

• The establishment, exercise, or defense of legal claims.

When personal information is no longer required, we may delete or anonymize it in accordance with applicable requirements.

11. Your Privacy Rights

Depending on your country or region and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of certain processing activities.

• Object to certain processing activities.

• Request data portability where applicable.

• Withdraw consent where processing is based on consent.

These rights may be subject to legal conditions, restrictions, and exceptions.

To exercise an applicable privacy right, please contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

12. EEA Privacy Rights

If you are located in the European Economic Area (EEA), your personal information may be protected by applicable European data protection laws.

Depending on the circumstances, you may have rights to access, correct, erase, restrict, object to processing, or obtain a portable copy of certain personal information.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You may also have the right to lodge a complaint with the competent data protection supervisory authority.

13. International Data Transfers

Some of our service providers may process personal information outside Denmark or the European Economic Area.

Where personal information is transferred internationally and applicable law requires additional safeguards, appropriate mechanisms may be used, including adequacy decisions, Standard Contractual Clauses, or other legally recognized safeguards.

14. Children's Privacy

Our services are not intended for children below the applicable age of legal capacity, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

15. Complaints

If you have concerns about how we collect or process your personal information, please contact us first using the information provided below.

Depending on your location, you may also have the right to submit a complaint to the competent data protection supervisory authority.

16. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or applicable legal and regulatory requirements.

When this Privacy Policy is updated, the revised version will be published on our website and the Last Updated date will be changed accordingly.

17. Data Controller and Contact Information

The company responsible for operating kynauf and processing personal information in connection with this store is:

Store Name: kynauf
Legal Company Name: Nordic Recycle Solutions ApS
Company Type: Anpartsselskab (ApS) — Danish Private Limited Company
CVR Number: 29407789
Date of Incorporation: March 7, 2006
Registered Address: Syrenvej 1
Postal Code: 6600
City: Vejen
Country: Denmark
Email: robypaulosky@gmail.com
Phone: +44 121 496 5830

Registration Authority: Danish Business Authority (Erhvervsstyrelsen)
Company Register: Danish Central Business Register (CVR)

For questions about this Privacy Policy, our privacy practices, or requests concerning your personal information, please contact us at robypaulosky@gmail.com.

Nordic Recycle Solutions ApS is the data controller responsible for personal information processed in connection with the kynauf store, to the extent provided by applicable data protection law.