Informativa sulle spedizioni

Shipping and Delivery Information

Orders placed through kynauf are processed and shipped according to the terms set out below.

Shipping Destinations

We currently ship to the following countries:

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Austria

  • Italy

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

  • Germany

Shipping availability may depend on the destination, product type, carrier coverage, and local delivery restrictions.

Shipping Method, Fees and Delivery Times

Destination Shipping Method Shipping Fee Processing Time Transit Time Estimated Total Time
Spain Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Portugal Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Poland Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Czech Republic Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Slovakia Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Slovenia Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Bulgaria Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Greece Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Romania Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Austria Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Italy Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Croatia Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Estonia Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Lithuania Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Latvia Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days
Germany Standard Shipping Free — EUR 0 3–5 business days 5–8 business days 8–13 business days

All delivery timeframes shown above are estimated timeframes.

Actual delivery times may vary depending on destination, carrier operations, customs procedures, weather conditions, public holidays, transportation disruptions, local delivery networks, and seasonal shipping volumes.

Order Processing

Orders are normally processed within:

3–5 business days

Business days are Monday through Friday, excluding public holidays.

Processing time includes:

  • Order verification;

  • Payment confirmation;

  • Product preparation;

  • Packaging;

  • Transfer of the package to the shipping carrier.

Processing time is separate from transit time.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Transit Time

After an order has been dispatched, the estimated transit time is:

5–8 business days

The estimated total timeframe, including processing and transit, is therefore:

8–13 business days

Delivery times may vary according to the destination and shipping conditions.

Shipping Fees

We provide:

Free Standard Shipping — EUR 0

for eligible orders shipped to the destinations listed above.

No standard shipping fee is charged for eligible orders.

If an optional alternative shipping service is offered, any applicable additional cost will be displayed during checkout before the order is completed.

Shipment Tracking

Where tracking is available, customers will normally receive a shipping confirmation after dispatch.

The confirmation may include:

  • Order number;

  • Shipping carrier;

  • Tracking number;

  • Tracking instructions.

Tracking information may take approximately 24–72 hours after dispatch to appear or update in the carrier's system.

Temporary gaps between tracking updates may occur while the package is moving between carrier facilities, customs locations, or local delivery networks.

Delivery Delays

Delivery may occasionally take longer than the estimated timeframe due to factors such as:

  • Customs processing;

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • Transportation disruption;

  • High shipping volumes;

  • Local delivery restrictions;

  • Incorrect or incomplete delivery information.

If your order has not arrived within the estimated timeframe, please contact us at:

Email: robypaulosky@gmail.com
Phone: +44 121 496 5830

Please provide your order number and tracking number, where available.

We will review the available shipment information and assist with checking the status of the order.

Lost or Undelivered Shipments

If tracking information indicates that a package may be lost or if the shipment remains undelivered for an extended period, please contact us.

We may review the shipment status and contact the relevant carrier where appropriate.

Depending on the circumstances and the outcome of the carrier review, available options will be handled in accordance with our applicable Return and Refund Policy and consumer protection requirements.

Incorrect or Incomplete Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please check:

  • Recipient name;

  • Street address;

  • Building or apartment number;

  • Postal code;

  • City;

  • Country;

  • Telephone number.

Incorrect or incomplete information may result in processing delays, failed delivery, redirection, or return of the shipment.

If you notice an address error before dispatch, please contact us as soon as possible.

Customs, Duties and Taxes

International shipments may be subject to customs procedures in the destination country.

Depending on the destination, customs authorities or other government bodies may impose:

  • Import duties;

  • Import taxes;

  • Customs fees;

  • Brokerage fees;

  • Other local charges.

Where such charges apply and are not already collected during checkout, they may be payable by the recipient in accordance with applicable local rules.

These charges are determined by the relevant customs or government authorities and are outside the direct control of Nordic Recycle Solutions ApS.

Customs processing may also affect estimated transit times.

Damaged Shipments

Please inspect your package after delivery.

If the package or product arrives damaged, please contact us and provide:

  • Order number;

  • Description of the issue;

  • Photographs of the packaging;

  • Photographs of the damaged product;

  • Shipping label photographs, where relevant.

Please keep the original packaging while the issue is being reviewed.

Missing Items

If an item or component is missing from your order, please contact:

robypaulosky@gmail.com

Please provide your order number and details of the missing item.

Some orders may be shipped in multiple packages and may therefore arrive separately.

Customer Service

For questions regarding:

  • Shipping;

  • Delivery;

  • Tracking;

  • Shipping fees;

  • Delayed orders;

  • Missing shipments;

  • Customs;

  • Damaged packages;

  • Address changes;

please contact us:

Email: robypaulosky@gmail.com
Phone: +44 121 496 5830

Company Information

Store Name: kynauf
Legal Company Name: Nordic Recycle Solutions ApS
Company Type: Anpartsselskab (ApS) — Danish Private Limited Company
CVR Number: 29407789
Date of Incorporation: March 7, 2006
Registered Address: Syrenvej 1
Postal Code: 6600
City: Vejen
Country: Denmark
Email: robypaulosky@gmail.com
Phone: +44 121 496 5830
Registration Authority: Danish Business Authority (Erhvervsstyrelsen)
Company Registry: Danish Central Business Register (CVR), Denmark